Wintino Responsible Gaming

Our Commitment to Safer Play

We at Wintino hold ourselves to a high standard when it comes to player protection. Our licence, issued in Costa Rica, requires us to operate transparently and to safeguard customer funds in dedicated client bank accounts, separate from our operational funds. This means your money is protected even in the unlikely event of insolvency. We take this responsibility seriously, and we apply the same level of care to how we communicate about risk, age restrictions, and responsible behaviour.

Our Wintino platform is intended strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account with us. We reserve the right to request identity verification documents at any point to confirm your age and identity, and we will suspend any account where underage gambling is suspected or confirmed.

Tools We Provide to Help You Stay in Control

We've built several practical tools into our Wintino Casino platform so you can manage your play in a way that suits you. These tools are available through your account settings, and our support team is always ready to help you set them up.

• Deposit Limits – You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is reached, you won't be able to deposit further until the period resets.
• Loss Limits – We allow you to cap the amount you're willing to lose over a set timeframe, helping you stay within a budget that feels comfortable.
• Wager Limits – You can restrict the total amount you stake across a given period, giving you another layer of control over your activity.
• Session Time Reminders – We can send you reminders after a set period of continuous play, so you always stay aware of how long you've been on our site.
• Cooling-Off Period – If you feel you need a short break, you can request a temporary suspension of your account for a defined period, after which access is automatically restored.
• Self-Exclusion – For longer-term breaks, we offer self-exclusion periods ranging from six months up to several years, or permanently if you prefer. Once activated, we will close your account, remove you from our marketing communications, and prevent you from reopening a new account during the exclusion period.

At Wintino, we also inactivate accounts that haven't been logged into for 180 days, moving them into an inactive status. While this isn't a responsible gaming tool in itself, it reflects our broader approach of keeping account activity transparent and monitored.

How to Set a Limit

1. Log in to your Wintino account
2. Go to the Responsible Gaming section in your profile settings
3. Select the type of limit you want to apply (deposit, loss, wager, or time)
4. Enter the amount or duration you're comfortable with
5. Confirm your choice – some limit reductions apply immediately, while increases may take effect after a short cooling period

If at any stage you want to adjust, pause, or remove a limit, simply reach out to our support team and we at Wintino Casino will guide you through the process. You can always check your account details via Wintino login to manage these settings.

Recognising the Signs of Problem Gambling

Part of our approach at Wintino is helping you recognise when gaming might be becoming a problem, either for yourself or someone close to you. Some common warning signs include:

• Spending more money or time gambling than you originally intended
• Chasing losses by increasing bets or depositing more funds
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or distressed when not playing
• Borrowing money or using funds meant for essentials to gamble
• Hiding gambling activity from family or friends

If any of these resonate with you, we encourage you to use the tools available on our Wintino platform right away, and to consider reaching out to one of the independent support organisations listed below.

Independent Support Organisations

We at Wintino Casino want you to know that help is always available beyond our own tools. The following independent organisations offer free, confidential support to anyone affected by problem gambling:

• BeGambleAware – www.begambleaware.org
• GamCare – www.gamcare.org.uk
• Gamblers Anonymous – www.gamblersanonymous.org
• GamStop – a free self-exclusion scheme covering multiple operators

These organisations are independent from Wintino and can provide guidance, helplines, and self-exclusion schemes that go beyond a single platform. We genuinely encourage you to contact them if you feel your gambling, or that of someone you know, is becoming difficult to manage.

Protecting Minors and Vulnerable Players

Our Wintino Casino platform is built exclusively for adults, and we take several steps to prevent access by minors or other vulnerable individuals. We recommend that parents and guardians install parental control software on any shared devices to prevent unauthorised access to gambling sites. We also advise that you never share your login details with anyone, especially those under 18.

If you are concerned that someone in your household might have access to your Wintino account without permission, please contact our support team immediately so we can help secure your account.

Our Approach to Advertising and Bonuses

We design our promotions, including our welcome package and reload bonuses, to be transparent and clearly explained, with wagering requirements and terms displayed before you opt in. We never pressure you to deposit more than you're comfortable with, and you are always free to decline a bonus offer or opt out of promotional communications through your account settings. If you'd like to learn more about our current offers, visit our Wintino bonus page. At Wintino, responsible marketing is something we take as seriously as responsible play itself.