Wintino Privacy Policy

At Wintino Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit wintino.com, register an account, play our games, use our sportsbook or contact our support team. By using our services, you agree to the practices described below.

Who We Are

Wintino is owned and operated by Sentoka LTD, a company registered in the Isle of Man under registration number 022924V, and licensed under the laws of Costa Rica. We act as the data controller responsible for your personal information whenever you interact with Wintino Casino, including our website, mobile-friendly platform, and related services such as wintino login, wintino betting and our casino games.

Information We Collect

We collect several categories of information in order to provide, secure and improve our services. We gather this data directly from you, automatically through your use of our site, and sometimes from trusted third parties such as payment processors and identity verification providers.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you create an account with us.
• We collect identity verification documents, including proof of address and government-issued identification, as required for compliance and anti-fraud checks.
• We record financial information, including deposit and withdrawal history, payment method details, and cryptocurrency wallet addresses used for transactions.
• We track your gaming activity, including games played, bets placed, wins and losses, bonus usage, and sportsbook activity, to improve our services and personalise your experience.
• We collect technical data such as your IP address, device type, browser, operating system and login timestamps.
• We gather communication records when you contact our customer support via email or LiveChat.

How We Use Your Information

Our casino uses the information we collect for several legitimate purposes. We process your data to open and manage your account, verify your identity, process deposits and withdrawals, and prevent fraud, money laundering and underage gambling. We also use your information to deliver our welcome bonus and other promotions, operate our loyalty program, and send you relevant updates about wintino bonus offers, tournaments and new games, where you have not opted out of marketing communications.

We may use your gaming and transaction history to calculate your VIP level, apply withdrawal limits, and determine eligibility for cashback, reload bonuses or other rewards. We also rely on your data to comply with our legal and regulatory obligations under our Costa Rica license, including responding to requests from financial institutions and regulators.

Legal Basis for Processing

We process your personal data on the basis of performance of our contract with you, compliance with legal obligations, our legitimate interests in operating a secure and fair platform, and, where applicable, your consent, such as when you subscribe to marketing emails about Wintino casino review updates or promotional offers.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including:

• Payment providers and banks that process your deposits and withdrawals across the currencies and methods we support.
• Identity verification and fraud prevention companies that help us confirm your age and identity.
• Game and live casino providers whose software is integrated into our platform, including studios powering our slots, live casino and table games.
• Regulatory authorities, law enforcement and auditors where required by law or our licensing obligations.
• IT and customer support partners who assist us in maintaining our website, LiveChat and email support channels.

Cookies and Tracking Technologies

We use cookies and similar technologies on wintino.com to remember your preferences, keep you logged in, and analyse how you use our casino, including which games, bonuses and pages you visit most. Our cookie practices are described in more detail in our separate Cookie Policy, which you can review for information on how to manage your cookie settings.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax and regulatory obligations. If your account becomes inactive for 180 days, it is reclassified as Inactive, and we will continue to retain your records in line with applicable financial and licensing requirements even while the account is dormant.

International Data Transfers

Because Wintino Casino serves international players across many localizations, including English, German, French, Spanish, Italian, Polish and other languages, your information may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection standards.

Your Rights

You have a number of rights regarding your personal data when you use our services. We encourage you to contact us if you wish to exercise any of the following:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, you can reach our support team at [email protected], and our agents, available via LiveChat 24/7, can also guide you through the process.

Data Security

We implement technical and organisational measures designed to protect your personal and financial information from unauthorised access, loss or misuse. Customer funds are held separately in dedicated client bank accounts, and our account verification procedures help us confirm identity, source of funds and compliance before processing withdrawals.

Restricted Jurisdictions

Wintino Casino does not accept players from certain countries, including those listed in our Restricted Countries policy. If you access our services from a restricted jurisdiction, we may be unable to process your registration, and any personal data submitted may be handled in accordance with our compliance obligations, including closure of the related account.

Children's Privacy

Our services are intended only for adults who meet the applicable legal age for online gambling. We do not knowingly collect personal data from minors, and we apply identity verification procedures to help prevent underage access to Wintino casino games and our sportsbook.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the services we offer, including new wintino app features or promotional tools. We encourage you to review this page periodically, and continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or you would like to make use of your data protection rights, please contact our support team by email at [email protected] or through our LiveChat, available 24/7 in multiple languages including English, German, French, Spanish and more.